CONNECTING WITH OTHERS:
Reaching Performance Potential Through Inclusion

Introduction
The "Connecting" workshop is framed in the context of creating a user-friendly workplace for everyone - both employees and customers – regardless of differences. The importance of connecting has everything to do with successful outcomes.

Re-defining diversity and inclusion
Although issues of race and gender are not neglected in this workshop – diversity is a much broader concern. A new definition is therefore presented as "any difference that makes a difference". This allows participants to consider what differences might be causing disconnects for them and the organization. By the same token, inclusion is not about having diversity – it’s about valuing differences in a way that helps everyone succeed.

Building the Business Case
Various studies are examined to demonstrate the criticality of connecting. This includes the research from the Gallup Q-12 and The Great Place to Work Institute which shows a powerful link between inclusion and productivity, profitability, retention and customer service. Participants are also asked to build their own case by brainstorming around the question: what is the impact on employees, customers and the organization, when people disconnect?

Evaluating the Current State
Assessment tools are provided to determine how people feel about themselves and the organization when it comes to connecting. They are challenged to play their part in improving the connections.

Five Disconnects and the Corresponding Competencies

Skill Building and Action Planning