Resilience is defined as "the ability to adapt to change with speed and agility".

A central business model is presented demonstrating how personal and organizational growth require constant transformation.

The components of stress are analyzed by means of an activity and
a personal assessment.

Participants learn it is not events but our reaction that triggers stress and 3 common responses are enumerated:
victim mode – where people become defeated
survivor mode – where people just acquiesce
navigator mode – where people actually leverage the change

The human response to change is outlined. People recount changes they have been through – identifying resources that helped them and what they have gained from the experience.

The longer we remain stuck, the greater the drain on morale and productivity. Participants are taught how to assist others through change.

Behavioral signs associated with change and appropriate responses are presented with skill practice scenarios.

The ground rules for resilience are established:

•  Taking responsibility and refusing to blame.

•  Being proactive and solution oriented.

Developing the proper "Perceptual Lens" is discussed.

A technique called "TREC Analysis" is introduced:

identifying the "Triggering event"
causing the difficulty.

examining the "Rationalizations"
creating negativity.

recognizing the "Effects" of
unhealthy thoughts.

achieving "Clarification" by
re-framing events.

Table groups practice "TREC Analysis" with actual events they are facing.